Overall service was fairly standard and satisfactory, but the pickup process took too long, with a two-hour wait.

Very good overall

They tricked us into upgrading the package, costing us an extra $300.

The car pick-up process was quite fast. The entire floor in San Jose was filled with rental companies.

The listing on the rental platform indicated it was a full-size SUV, but it wasn't actually. Previously, I had booked a Suburban with another rental company, which was also listed as a full-size SUV, so I thought they would be the same category, but it turned out to be much smaller. It's more suitable for four people plus luggage. The rental company kept pushing insurance even though I had already purchased full coverage. The service was slow, so I'll choose a bigger company next time.