I booked an Accord! They gave me a Camry with over 240,000 km! I can't accept this. The rental company said I was looking for a cheap deal, so this is the car I get. They also said I could cancel the rental. After traveling so far to their location, they told me to cancel. Finally, they gave me a Nissan March. After driving around the South Island for 17 days, I haven't seen a car in worse condition than this one! The rental company wouldn't refund the price difference either, claiming that the price for the medium-sized car I booked is the same as this small broken car! Whatever, I'm unfamiliar with the place!

Extremely satisfied

The price is indeed cheap, but I also felt the indifference of the staff. For example, on the first day, due to a scratch accident, I had to return the car to the rental company. This company was very indifferent, refusing to provide a new vehicle for us to continue using, and unilaterally ending the order early. They were in a hurry to get off work, urging us to finish signing and swiping the card, trying to get rid of us without considering our subsequent needs, only wanting to break ties. It was my first time driving in New Zealand, and being treated like this by fellow countrymen left me feeling helpless.

Unprofessional

I booked a Toyota Yaris, and I can understand getting a car from the same category, but giving me an old Tiida with over 160,000 kilometers on it is unacceptable. Plus, it had three regular tires and one spare tire, and the accelerator was very loose. What's worse, by the end of the rental period, the brakes also became loose and I had to press them all the way down to stop. Initially, I requested a car change via WeChat and got a reply after 4-5 hours saying that there were no available cars for a swap due to high demand. I will definitely not rent from this company again. An additional $50 was charged for after-hours pickup. Which rental company charges extra for that?