No upselling, just added directly. I was surprised by the high deposit amount. During the process, no additional sales were mentioned, and I didn’t think much about it since I was in a hurry due to customs delays. I just took the receipt and left. When I had time to review it later, I noticed many extra items had been added. I lodged a complaint with Zuzuche, but they said they couldn’t resolve it. They blamed me for not checking the receipt at the time. I argued that I didn’t purchase anything on-site, and having fully prepaid meant I didn’t need to buy anything on the spot. The other side insisted they didn’t sell me anything. I only realized something was wrong when I received a bank notification and got the receipt. How could I have checked the deposit slip in detail then?
Like: The Hertz rep at the counter was cheerful, friendly and efficient. No attempt at an upsale. Everything was exactly as I had been informed it would be except for the fact that I was upgraded in my rental (not a problem). From the time I approached the counter until the time I was driving away was probably less than 10 minutes. I wish all my car rental experiences were this good!
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