Average

Satisfactory

The Chinese staff at the Auckland city pickup location gave a biased explanation about the full tank, leading to misunderstanding. I didn't know I had to purchase a full tank when picking up the car. I thought I just needed to refill the amount used when returning. I returned the car with more than 80% fuel, but they didn't refund anything. This method is deceptive as the car rental company always benefits since no one uses up the entire tank.

The store is a 10-minute walk from the Sky Tower.

They warmly welcome customers and carefully explain driving precautions, especially highlighting some specific road segments. They also clean the car in advance and wait for customers to arrive.