Great service attitude

The service during pickup was fine, but during return, we encountered a Chinese girl for the car inspection who didn't say a word throughout. After dropping us off at the airport, she didn't help with the luggage, which was okay, but she didn't say anything or get out of the car. She didn't even greet us. The basic service was not met, very different from our experience in Auckland. Please improve, thank you.

The car was decent, but the service was terrible. There were some unexpected issues, and we had to return home immediately, so we had to return the car in another location, which cost over 2000 yuan. Additionally, the 20-dollar airport shuttle fee was frustrating. The staff at the rental office were only interested in taking photos and endlessly documenting everything. We needed help with our luggage due to our physical condition, but were ignored. The service attitude was very poor.

Good value for money, staff were professional and very helpful, easy and fast process. Nice amenities included in the vehicle such as umbrella, phone charger, and phone mounts. The only negative was that the vehicle had a smell inside. Would definitely use YesAway again.

Great price, easy booking. The price drop alert and automatic rebooking when a lower price occurred was almost too good to be true. Even got a credit back after the booking, not sure why? Great experience, would use again.

Like: Staff were friendly to deal with. Car was good small size for it was just me travelling. Performed well driving on highways