It might seem a bit late to leave a review two years after using the service, but I felt compelled to share my experience. I rented a car to go to Germany again but couldn't find the same cheap prices as before. The Ford Mondeo station wagon was very practical and had great value for money. The staff's attitude during the rental process was a bit poor, likely due to language barriers. However, the staff during the return process were great - they were quick and only checked for any bumps at the four corners of the car and looked at the fuel receipt.

1. Car Model Issue: We booked a VW Multivan, which is a higher-end model in the MPV range. However, we ended up with a Ford Transit, which is equivalent to a utility vehicle, the lowest grade in that category. They said there were no other cars available, so we had no choice. 2. After getting the car, we found that the second row of the three-row seats was facing backward. The rental staff didn't know how to adjust the direction and told us to check with the drop-off location if anyone could help. 3. The staff at the Vienna airport rental office were unhelpful. One Caucasian guy was polite but said there was nothing he could do. Another guy who looked Indian was very rude and said we should go to Ford. When I asked why he didn't go to Ford, he claimed no rental company handles seat adjustments and that I didn't specify all seats had to face forward when booking. Eventually, we went to the drop-off location where workers helped us remove and reinstall the seat, but it took over an hour. 4. The service experience was very bad, and the staff were extremely arrogant.

After returning the car, an unexplained charge of 830 euros appeared. It's been more than 20 days and there's still no explanation via phone or email. Their contact number is also difficult to reach. I recommend considering this rental company carefully.

The process was very fast. I just filled out a deposit form for 1000 Euros, checked the car's condition myself, and drove off if there were no issues. Returning the car was also very quick. I was waiting for a bus at the opposite side of the street when the deposit was refunded.

The booked car model was not provided, and we had to communicate with the counter. Despite the time it took, the final solution from the rental desk was acceptable.