It might seem a bit late to leave a review two years after using the service, but I felt compelled to share my experience. I rented a car to go to Germany again but couldn't find the same cheap prices as before. The Ford Mondeo station wagon was very practical and had great value for money. The staff's attitude during the rental process was a bit poor, likely due to language barriers. However, the staff during the return process were great - they were quick and only checked for any bumps at the four corners of the car and looked at the fuel receipt.

Basically acceptable

Decent

The service was provided by a nice guy with good English communication skills. Since we picked up the car early, there was no need to queue and the process took less than 10 minutes.

After returning the car, an unexplained charge of 830 euros appeared. It's been more than 20 days and there's still no explanation via phone or email. Their contact number is also difficult to reach. I recommend considering this rental company carefully.