We needed to carry four 28-inch suitcases, so we booked this larger car. Although the price shown at the time was very cheap, it doesn't mean they can just randomly substitute another model. When we arrived at the store, they told us they didn't have the model we wanted. The actual available model was much smaller than we had planned. If we wanted to upgrade on the spot, it would cost us a lot more. In the end, we had to place one suitcase on the back seat. In the future, it's better to choose a larger car rental company. For companies with less international experience, you need to be more cautious.

The instructions for pickup and drop-off locations were unclear, wasting a lot of time during both processes. There were no clear directions.

Service was good

Good service

The person at the counter is an excellent customer service person.

Very good staff at the check-in and check-out.

Always an easy process.