We needed to carry four 28-inch suitcases, so we booked this larger car. Although the price shown at the time was very cheap, it doesn't mean they can just randomly substitute another model. When we arrived at the store, they told us they didn't have the model we wanted. The actual available model was much smaller than we had planned. If we wanted to upgrade on the spot, it would cost us a lot more. In the end, we had to place one suitcase on the back seat. In the future, it's better to choose a larger car rental company. For companies with less international experience, you need to be more cautious.
The staff had a very good attitude. They tried to sell additional insurance, but when we explained that we already had insurance, they didn't push further or charge extra. Everything was as stated in the contract, and the car was in much better condition than expected – clean and comfortable.
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