Very good.

The car was very good, relatively new and there were no issues with its performance. During the rental process, they suggested we buy insurance, but we informed them that we had already purchased full coverage through QEEQ. Additionally, we had to wait for quite some time; the efficiency of the staff could be improved.

The car pickup speed was reasonable, mainly because I was the first one there, and it took 15 minutes to complete the process. At first, they did recommend some additional insurance, but when I insisted on sticking with the order amount, they didn't push it. Italians have a relaxed approach, handling business while making phone calls, but overall, it was fine with no unpleasant experiences. If you're unlucky and there's a queue, the waiting time could be long.

It was terrible picking up the car. When we arrived at 10pm with pregnant wife and 2 under 4 it made no difference and we were 26th in the queue with the car rental place closing at 12pm. How can they not see that they would need more than 2 staff working. People were going crazy. We ended up having to spent £550 to get a car!

The car wasnt in the greatest shape. The pick up took inordinately long and had me visiting multiple desks! Also, I paid extra for a GPS system (that turned out to be inbuilt) in the car but had not been updated! It kept on misdirecting me and I had to use google maps on my phone

Easy to use.