Satisfied, efficient, no pressure to buy insurance

We returned the car at Nevsehir Airport. While refueling at a nearby gas station, an Enterprise staff member was already waiting for us, even before we called. They inspected the car and took it back at the gas station, and then kindly drove us to the airport.

Very satisfied. Efficiency and service attitude are both very good. I don't know why their score is so low.

Terrible, terrible, terrible! I reserved the car a month in advance, but when I arrived at the store there was no car available. I had to wait 3 hours for them to get a car from another location, and then they increased the price by over 50% when I got there, with a 'take it or leave it' attitude. They even said that without immediate payment, they wouldn't hold the car. I finally got the car back to my hotel, and the next day it had a flat tire. No roadside assistance was provided, and I was told to handle it myself. After a lengthy discussion with the rental company, they suggested I change my travel plans, which was ridiculous since I already had my hotel and flights booked. This was a horrendous car rental experience; it felt like I was being taken for a ride!

Overall, it's pretty good. The only issue was that the staff at the store gave different information about the policy and pricing for one-way rentals compared to what was on the website. Fortunately, there were no errors at checkout.