Extremely satisfied!! My first car rental experience. Enterprise provided excellent service. I rented a Skoda but ended up receiving a BMW at the counter (not sure why it was upgraded, my fragmented English failed me). Anyway, I realized I got a BMW during pick-up, and the staff at the rental office kindly spent time teaching me how to operate it. The car was in great condition, clean and odor-free. I purchased full coverage insurance from the rental office. Returning the car was very convenient; I wasn't sure if they required the car to be washed before return, so I went to a Shell station near the airport to wash it and refill the tank. After returning home, I received a toll invoice, and the rental company promptly refunded the remaining deposit after deducting the toll fees. The entire process was smooth and satisfactory!
The service was excellent, highly efficient, and the deposit refund was very quick. They upgraded me to a BMW 1 Series for free since the Corolla was unavailable, and the car was in great condition, almost like new. The entire rental experience was very pleasant!
The pickup location is right across the parking lot from the airport. Pickup was very quick, without any extra insurance sales, and the car was in good condition. Reserved a Fiat Cross, but got a Fiat Tipo instead. The trunk could fit two 26-inch and one 28-inch suitcases.
Very good, the pickup process was smooth and fully digital. All documents, including photos taken during pickup and drop-off, were sent via email, making them easy to access.
They provided me with their real-time contact information, and whenever I had questions, they patiently and thoroughly answered them. The entire process went smoothly, making it a great experience. The pickup and drop-off reminders were very helpful.
The reserved car was unavailable, and I had to pay extra to upgrade to a BMW X3, cash payment only. They charged a 10,000 deposit on my credit card but only refunded around 500. I hope they can send me the detailed statement.
The service was fine, and both picking up and returning the car went smoothly. The only reason I didn't give a full star rating is that the car provided was different from the one we reserved. We chose this car because it indicated that a Peugeot 208 could fit three 24-inch suitcases. Although I had doubts, I mentioned specifically that we needed a car that could hold three 24-inch suitcases. The store replied that this car can only seat two people and hold three 24-inch suitcases. So I was somewhat prepared, but they ended up giving us a Hyundai hatchback instead of the Peugeot 208, which was disappointing. If it weren't for the luggage capacity claim, I might not have chosen this package.
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