CAR RENTAL REVIEWS ON ENTERPRISE IN ISTANBUL

Like: Reliably

Like: I have been upgraded to brand new better car for free ... service was amazing ... you can not ask for more really ... thank you Enterprise for making our vacation incredible.
Dislike: Nothing at all

I was given a different car than the one I have rented it’s a lower quality, I had to wait over one hour because my flight was early and I was told by the staff that I was delayed because I rented through QEEQ specifically because they have issues with QEEQ I had to be penalized by waiting more than one hour

Picking up and dropping off the car was convenient.

Warm and enthusiastic service, very satisfied.

Could not ever get through to an English speaking operator for the customer service numbers provided me even though it was offered on the call menu. Just infinite waits and call was never answered. Also 5 days after turn in and there is still an extra "deposit" charge still on our credit card. Was supposed to be reversed.

Satisfied

Picking up the car was very easy, and the staff was friendly.

Charges are not clearly explained. The staff only smiles, but overall it's good.

The service was enthusiastic. Despite the language barrier, we managed to understand each other with gestures. Haha.

Satisfactory

The fees and deposit are from a shady company. Do not use them.

The service was very efficient. I chose to rent from them again for my second car.

They obviously had the Mercedes we wanted to rent but gave us a Peugeot instead, claiming it was the same type of car.

Very good

The car was very nice and clear. It was a really good experience to enjoy the trip this way in Turkey. We just encountered a little difficulty in returning the car. Since there is an earthquake happened days before our trip, it affects the safety of the building of the shop. But we didn't get any notifications from Enterprise. We only notice that when we arrive at the shop and help by the shopkeeper next door. It would be better if Enterprise could send the map/direction info before head. thanks!

Quick respond and helpful customer services.

Very satisfied. The oil light came on during the trip. Contacted the rental company, and they provided on-site service.

Satisfied, efficient, no pressure to buy insurance

No unnecessary chatter.

The service was fine, and both picking up and returning the car went smoothly. The only reason I didn't give a full star rating is that the car provided was different from the one we reserved. We chose this car because it indicated that a Peugeot 208 could fit three 24-inch suitcases. Although I had doubts, I mentioned specifically that we needed a car that could hold three 24-inch suitcases. The store replied that this car can only seat two people and hold three 24-inch suitcases. So I was somewhat prepared, but they ended up giving us a Hyundai hatchback instead of the Peugeot 208, which was disappointing. If it weren't for the luggage capacity claim, I might not have chosen this package.