CAR RENTAL REVIEWS ON GARENTA IN ISTANBUL

It's okay, just the rented car was different from what was booked, but still acceptable

The car have a problem in the fuel indicator forced me to fill the tank while I take the car with half tank. The staff knows that the car have this problem but they did not informed me about it when I received the car. I asked the guy in your office to pay me half the cost of the fuel but he refused while it is your problem and not my problem.

Please pay me or ask Garenta company to pay me 50 TL which I pay more than actual

Good

Like: The car was literally brand new having 13 Kilometers. Car was not clean due to rain while being stored but one of the staff gladly washed it for me.
Dislike: Not a big issue but Garinta’s car pickup and delivery is off site, a very nice shuttle van takes you once you finish the paperwork to pick up your car. You need to tag the location on Google so that you find it easily upon returning the car.

Airport transfers are very convenient

Not bad, diesel POLO, 16,000 kilometers, the car is in great condition and very fuel efficient. Picked up at Garenta airport, returned at the airport, super convenient. The 300 lira deposit was refunded to my account just 3 days after returning to the country.

When picking up the car, their store found a significant discrepancy between the order amount and the booking amount. With the assistance of QEEQ, we managed to pick up the car, but it took us 2 hours.

Overall, it's okay. The car is relatively new, and the pickup and drop-off were relatively smooth.

Language barrier from both sides, but they were very patient.

The stuff very helpful and nice, good cars but the pickup outside the terminal maybe 2 min and they start to clean my car after i have arrived and let me wait 15 to 20 min , but definitely gonna choose them again.

Garenta cars are at some parking lot maybe 2 min away outside of the terminal which is not what EasyRentCars said “pickup-dropoff in terminal”

Good

Two identical-name visa/master credit cards are required to pick up a luxury car. This was not specified earlier. Fortunately, the rental service on-site helped me resolve it.

Overall, everything was good

Overall, everything was good