The staff at the store don't speak English, which made communication quite difficult. The pick-up and drop-off process took a long time and was inefficient, but the car was in good condition, and there was no upselling.
The car have a problem in the fuel indicator forced me to fill the tank while I take the car with half tank.
The staff knows that the car have this problem but they did not informed me about it when I received the car.
I asked the guy in your office to pay me half the cost of the fuel but he refused while it is your problem and not my problem.
About QEEQ:8.0/10
Please pay me or ask Garenta company to pay me 50 TL which I pay more than actual
A completely fraudulent company. They delayed refunding the deposit after charging the actual consumption for two months. Even though their staff can speak English, they deliberately ignore you and force you to buy insurance. The quote from Zuzuche includes mileage, but the actual store doesn't acknowledge it and forces you to purchase additional mileage. Various ways of scamming your money—extra fuel charges included, and it's unclear whether they refunded them.
When picking up the car, I asked if I had purchased full insurance. The rental company didn't inform me that the insurance contract was not with them. After returning the car, they directly deducted 380 lira. When I inquired, Grenta rental company told me the insurance was with Zuzuche and not with them, hence the direct deduction.
It was a great experience. We originally booked a compact SUV, but the trunk was too small for our luggage. The staff at the store suggested we switch to a sedan, and we only needed to pay the price difference. They were very helpful.
They gave me a note saying to refuel with gasoline, but the car was actually a diesel. Luckily, the gas station attendant didn't let me make the mistake. The system crashed when picking up the car, so I waited 2 hours to get the car. When returning it, no staff could be found and I waited almost an hour before someone showed up. Additionally, I was over 4 hours late and they charged me for an entire extra day.
The stuff very helpful and nice, good cars but the pickup outside the terminal maybe 2 min and they start to clean my car after i have arrived and let me wait 15 to 20 min , but definitely gonna choose them again.
About QEEQ:10.0/10
Garenta cars are at some parking lot maybe 2 min away outside of the terminal which is not what EasyRentCars said “pickup-dropoff in terminal”
The rental process is straightforward, both for picking up and dropping off the car. The staff is friendly. However, they didn't have the Nissan SUV I reserved and gave me a 5-seater Kia instead.
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