It took 1.5 hours to pick up the car. With a kid and feeling exhausted, we had to wait there. The other rental companies nearby had plenty of staff and quick service, but Autoatrad was extremely slow, which made the experience very unpleasant.
Their rental system is strange and I have never tried it before, as the car is operated using a tracking card and there are fees on it when the car is delivered, and the experience will not be repeated.
The car pickup process was quite slow, taking at least 40 minutes for paperwork. Returning the car was faster. They switched my car to a JAC S3; I'm not sure which model is better. Paid 52.5 AED for parking fees. Refunds take a month and I'm unsure if there will be further charges.
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