Ezi rental car company gave me the worst service I've experienced in my over ten years of renting cars. Especially during pickup, I encountered difficulties: First, they challenged my international driver's license translation because it lacked a New Zealand Transport Agency stamp and asked me to pay onsite for a translation service. Then they gave me a downgraded car. Since it was late, I had to pay onsite to upgrade to the car I originally booked.

For safety reasons, I scheduled a driving instructor to pick up the car with me, but the rental company refused to provide me with a vehicle!!!

Great location, new car, simple procedures, late hours

Lost items left in the car were not handled in a timely manner, even though I had just returned the car less than 10 minutes ago.

Great experience, will rent again next time