Excellent, the whole rental process was very smooth and the car had no issues.

The queue time was reasonable. Despite many customers, three counters were open simultaneously, so the wait time was about 20 minutes, which was fair. The parking lot is right behind, making car pickup very convenient.

They kept pushing their store insurance, and if you didn't buy it, there was a £2000 fine, which made the experience nerve-wracking. The experience was poor, and instead of a Volvo, I got a Mitsubishi, which felt a bit unfair.

The rental company said they would refund the deposit of 500 pounds after I returned the car, but I received a charge instead. It has been returned, but no refund yet. The customer service of Zuzuche said they would check for me. It's a very bad experience. Now I have to constantly monitor my £500. It's so frustrating and unreliable.

Have issue with car tyre pressure. Staff gave me free upgrade for next booking.

Easy to use.