Not bad, but they charged for cleaning supplies twice.

When picking up the RV, I told the staff that my English wasn't very good. They introduced the RV's features and usage instructions very slowly and in detail. When I repeatedly asked for clarification, they were very patient. When returning the RV, we were more than two hours late, past noon. We were supposed to be fined 300 dollars, but since the RV staff saw we had driven over 5,000 kilometers without any damage and had cleaned the RV, they waived the late fee and just asked me to send my wife a bouquet of flowers. Very humane.

Overall good.

The staff was very patient in explaining when renting the car.

Besides the daily rental cost of around 600 yuan, there was an additional charge of $0.45 per mile. I traveled around 2200 miles in the West and was charged an extra $1000 when returning the car. Additionally, I was charged $180 and $33, which brought the total extra costs to approximately 10000 yuan. The rental company claimed that a tank of fuel could last 400 miles, but in reality, it only lasted about 280 miles, with each tank costing around $140. The fuel consumption was excessively high at about 33 liters per 100 km, which is far from the 25 liters per 100 km mentioned on the rental website. Most of the cash I brought went into fuel!!! Moreover, this poor car rental company only provided basic insurance with a deductible of $1500, meaning small damages would require you to pay out of pocket for repairs. I slightly scratched a car while making a left turn in a narrow parking lot, which will likely cost me $600-700 (deducted from the $1500 deposit for insurance claims). It's outrageous!