1. Due to a train delay, I called the rental company in advance to confirm a 10-minute delay, expecting to pick up the car by 19:10. I arrived at the shop at 19:07, but the staff had already left, so I could only pick up the car the next day. 2. I booked a premium wagon, but was given a sedan instead.
Overall service was okay, but there was a tire burst and had to exchange the car. The roadside assistance was very slow, and a model worth thousands was taken by the staff from the car. It wasn't placed in lost and found even though it was just a few hours. Sigh.
There was only one person on duty, waited for half an hour. The parking spot number for pickup was incorrect, and there was no one around to ask. No one to explain the car features.
I rented from Europcar and my friend rented from AVIS. At Europcar, there were staff at both the pickup and drop-off points in the parking lot. However, at my friend's rental company, sometimes there were staff and sometimes not.
The guy at Europcar in Frankfurt train station was great, very enthusiastic, and did not try to up-sell anything.
Europe's largest company, originally French, but later acquired by Germany. I asked a girl from Airbnb, she said this company is reliable. However, I rented a French car in Germany, which was a bit disappointing. But the car was fully equipped, even with a side assist feature. In our country, such features would cost at least 350,000. Cars are really cheap abroad.
About QEEQ:10.0/10
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