Very good. Very patient.

Aggressively pushing insurance

I booked a Grand Cherokee but they gave me a different car without informing me before pickup. Very disappointing! It felt like a downgrade.

I visited during China's National Day holiday. Contrary to some reviews, there weren't long lines for car pickup at night, probably because it wasn't a holiday in the U.S. I had prepaid, and the friendly receptionist, an enthusiastic African American woman, didn't aggressively upsell additional insurance. I was pleased with the service. I chose a Nissan Sentra, which had only a little over 3,000 miles on it. It looked pretty new.

Disappointed