It was a horrible experience. They tried to give us a diesel cadillac saying they didn't have the ford focus we ordred. They said the insurance we bought through QEEQ was not reliable and we needed to spend 400 Euros to have the minimal insurance. We asked about GPS and they would have charged us 135E but were out, anyhow the car they finally gave us had GPS. They said since I booked the car I couldn't have my husband as a driver so the charged another 95E. They said that drop off at Venice airport after pick up at Bergamo was another 170+ Euros, though I understood there was no extra charge. There was a large road tax about 145 E. The woman helping us was confusing and unpleasant

We needed to carry four 28-inch suitcases, so we booked this larger car. Although the price shown at the time was very cheap, it doesn't mean they can just randomly substitute another model. When we arrived at the store, they told us they didn't have the model we wanted. The actual available model was much smaller than we had planned. If we wanted to upgrade on the spot, it would cost us a lot more. In the end, we had to place one suitcase on the back seat. In the future, it's better to choose a larger car rental company. For companies with less international experience, you need to be more cautious.

Even though I repeatedly confirmed that I booked an automatic car, I was still given a manual one. After several requests for a change, the staff said they were not familiar with cars, and that both the manual and automatic ones looked the same. Despite taking over a hundred photos and several videos, the same staff member who claimed unfamiliarity with the car quickly found a scratch on the bumper when I returned it, insisting I caused it. Since I didn't have photos from beneath the car, I couldn't provide evidence and had to accept it. I couldn't sleep the whole night out of frustration. Later, I checked Google Maps and found that someone else had the same issue after I picked up the car.

Very good

Excellent - but they tried harder than other companies to upsell me.