The 12-seater Toyota Hiace was in terrible condition, completely different from the model shown in the pictures. It was a 20-year-old version with manual roll-down windows, the interior was a total mess with many trims falling off. The exterior had collision marks, dents on the doors that hadn't been repaired, and some parts were even rusted. I will never rent from this company again.
Let me share my experience renting a car this time.
On May 21, we rented two cars, one of which had a flat tire shortly after. We changed the tire ourselves, and the next day we were given a replacement car. However, my credit card was charged 500 NZD. We bought full insurance but haven't received any resolution yet.
Additionally, when booking, it was clearly stated that the car rental company would cover the transition fee, but they refused to provide it. The car we picked up was also different from what was promised.
As for this car, the battery died the next day and we had to spend a whole morning before getting a replacement. Then, the door of the new car was broken.
Believe me, you should avoid renting cars from this platform. Out of the three cars we rented, two had issues.
The reason for the cheap price is that these are very old cars, which you can buy locally for 3000 NZD, and they rent these to you at a high price. The service is unreliable, and the car conditions are worrying. Not to mention your safety. You will most likely spend your time dealing with car repairs and replacements.
And then you continuously deal with insurance hassles upon returning.
Car was old, very high mileage 162k
Back bumper held on by black tap, big dent in the roof, front bumper coming away from bodywork lots of small dent and scratches, radio only worked on right hand speaker. Basically car should not be used for rental. $2,500 deposit left for any damages was more than what the car was worth
About QEEQ:8.0/10
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