Very satisfied

Before going, I made a reservation with Chinese service, but upon arrival, there was no Chinese receptionist available. They added me on WeChat and said I could contact them via phone or WeChat if I had any problems during my trip. Throughout the entire journey, everything went smoothly. On the night before returning the car, I tried to contact them via WeChat (voice and text) and phone, but only received responses in Thai, which I couldn't understand, failing to get through. This was very unsatisfactory. I then called the 24-hour service hotline, using my basic English skills to inquire about the car return procedure, only to be told that they couldn't find our rental ID. In the end, I drove back to the original pickup location to return the car myself. The 30 bucks spent on the Chinese service felt like a waste; it’s better to save more and improve your English skills. A follow-up call from the staff blamed the situation on the Chinese consultant being on leave, which I found laughable!

Returned the car 5 days early, no refund for the remaining days, disappointing

Only one person on the desk and they were fully occupied with another customer for 20 minutes before serving me so not a great start plus whilst the car was new it wasn't to my liking really especially as it was classified as a large SUV but compared to the other large SUV's i've booked it was sub-standard in my opinion

It was really easy to find and drop off the car I will réserve with easy rent and thai rent car next time