No upselling, super fast and good service, very convenient to pick up the car.

Waiting in line for 40 minutes is understandable, but after finishing the paperwork, waiting an additional 2 hours to get the car is too long... Everyone was complaining and asking the counter staff where the cars were. This needs improvement.

Excellent service

There were only five or six people in line, but I waited for about 30-40 minutes. The front desk staff, who looked Chinese but was an ABC, kept forcing me to buy insurance. I told them I had already purchased all the necessary insurance, but they still insisted on selling their additional insurance. It was a horrible experience. No one was responsible for checking the car's condition when I picked it up, so I'm worried they might blame me for previous scratches.

Terrible service. They didn't inform us that smoking was prohibited inside the car, leading to a hefty fee of over $200 when returning the car due to violation of the rule. Additionally, the instructions were unclear. They also charged extra fees forcefully upon pickup.