Reykjavik - Vik - Glacier Lagoon

There was no upselling throughout the process, and the paperwork was completed very quickly.

The introduction is very detailed and includes brochures.

They just handed you the key and asked you to pick up the car yourself. No staff assistance during pickup. Reserved a Volkswagen three months in advance, but got switched to a Japanese SUZUKI which I am not familiar with. Luckily, the car wasn't complicated, or it would have taken quite some time to figure out, wasting time. Significant service difference compared to Europcar in Germany.

Very satisfied. The staff gave clear explanations, no hard selling, the pickup process was quick, and the store is conveniently located.

Excellent throughout!