The office is just a 2-minute walk from the parking lot via an internal path, but they insisted on giving us a map that took us 10 minutes to walk outside, and the staff didn't accompany us.

Upon returning the car, they claimed there were scratches, but it was obvious that the scratches were pre-existing. They said it was our fault for not taking pictures when renting the car and charged us 180 euros. It's really frustrating.

The car was very old with a very high mileage. The seats were worn as was the steering wheel

Car was great. Too large to drive through Sicily. No info regarding tolls. Drop off difficult because hard to see sign where to drop off.

I was very satisfied with my rental experience this week. The clerk was very friendly. I rented one type of car, which it turns out was a little high on mileage, so the clerk changed me over to a newer model without asking, as a convenience. Drop off was quick an easy. Now just waiting for refund of my security fee which I expect to happen shortly.