The young guy at the rental store was very enthusiastic, but even though we had already purchased full insurance, he still sold us another full insurance package. During the process of picking up the car in the garage, we felt the payment amount was incorrect and raised the issue with the staff there. After carefully reviewing our order, they immediately agreed to refund the amount when we returned the car. Shortly after returning the car to a different location, we received the refund. Fast and trustworthy correction!

We weren't told where to drop off the car so assumed it was where we had picked it up from. However when we got there we were told we should have seen a big sign telling us where to drop it off but we hadn't seen it. It also wasn't very clear as to what fuel the car took, there was no indication on the fuel cap and it wasn't obvious on the paperwork.

Generally a good experience, the only comment is the drop off requires a bit of waiting (I think it was a case that the customer before me needed a long enquiry)

Good booking experience and I get exactly what I expected from Easyrentcars, will use again

The Stuff was very helpful and kind, I was satisfied with everything.

Not enough counter staff and had to wait too long.