I think it's better to book directly from the overseas car rental platform; otherwise, you might not get the model you want.

Very nice

There was an insurance upsell when renting the car in Rome, but it was okay. Returning the car in Florence was a hassle just as others described. They nitpicked and claimed a small, barely noticeable mark on the front hood was an accident and wanted to charge a few hundred euros. Arguing was futile due to the language barrier. Although I had been warned to take photos and videos during pickup inspection, such tiny marks wouldn't typically be a concern in my country. So, be extra careful. Luckily, I had purchased comprehensive insurance in my country, so we'll see how the claim process goes. The Chinese customers returning cars after me seemed fine; too bad I forgot to ask where they bought their insurance and what kind they got.

Car from Locauto was fine. Expensive but that is just what you get with an automatic car in Europe in August

Great as always

There was an issue with the automated system that caused a delay picking the car up. Staff were efficient, helpful and apologised for the delay.