Simple

Overall, I was quite satisfied. However, they kept insisting I buy various insurances, which I didn't. Also, they told me I had opted for prepaid fuel, allowing me to return the car with an empty tank, but I had no idea about this. When I returned it, there was still over 100 miles worth of fuel left, and they charged me £90.74 for it, which is much more expensive than if I had refueled it myself, probably only about £65. Other than that, everything was smooth including picking up and returning the car.

Avis didn't provide the car we requested but gave us another car of the same class. Everything else was fine.

Service attitude was acceptable, professional and businesslike, but the available vehicle models were few. I rented a full-size SUV (FORD EDGE) but was given a DODGE JOURNEY, which is smaller than the EDGE.

The AVIS at The Venetian is a small counter in the corner of the lobby with only one person on duty. After completing the paperwork, we took a long time to find the parking lot. We went back to ask the employee for directions, but she couldn't leave her post. It took us almost half an hour to find the garage! The Venetian has too many elevators, and they're too complicated; not all elevators go to the garage. But luckily, our luck struck again! We booked a Ford ESCAPE, but when we picked up the car, we were given a high-end EDGE 3.5 instead. It was so advanced that my dad couldn't even start the engine at first, and I had to wake up my husband across the ocean for help.