The car model was downgraded, and I ended up with a Hyundai Reina.

The car key battery was low, and after visiting a tourist spot, the car wouldn't start. I had to call for assistance. Fortunately, it started again during the call, but I was afraid to turn it off halfway through. The next day, I bought a button battery for $15 and fixed it myself.

Very good

There was no mention of this during the booking. It wasn't until I saw the charge on my credit card statement that I found out about an extra fee of around 100 yuan. After 10 days of inquiry, the car rental company claimed it was a special location pickup fee. They couldn't explain what constitutes a special location. I picked up the car at the airport, which I guess is pretty special! It feels unfair, even though the amount isn’t much, it's still frustrating. Seems like I need to understand the rules better next time.

THe pick up time was 7am but others opened way earlier. They should consider at least 6am to suit the customer timing.

Good