The staff were patient. I added roadside assistance plus, but the deposit was still $200. The insurance for this model is excellent; the basic coverage has zero deductible and is handled by the rental company. Additional coverage can be added as needed.

Satisfactory

Good

The service from the New Zealand lady was markedly different for Chinese customers compared to foreign customers. Her expressions, language, and attitude completely changed. We had a question about an insurance fee, and she was extremely impatient and asked the Chinese-speaking gentleman nearby to translate instead of explaining it herself.

Very efficient service, both picking up and returning the car were quick. Surprisingly, no deposit was required.