I was a bit worried after reading other people's reviews. But my 3-day self-drive trip went smoothly; the car was in good condition and returning it was easy. Next time, I recommend spending a bit more on full insurance for peace of mind.

Pretty good.

I didn't get the car, but they still charged me. Is it my fault I didn't bring a Visa card? Why doesn't the app clearly state that you must use a Visa card? Other companies don't require a Visa, but this one, with the highest rating, insists on it?

No Chinese support. The girl at the rental counter spoke good English, but the person who answered the phone when returning the car struggled a lot. Also, when picking up the car, the fuel gauge showed it could run 450 km, so I didn't pay much attention. However, after refueling before returning, it showed 580 km. Clearly, the tank wasn’t full when I picked up the car. The fuel gauge needle was around the full mark but went down quickly once driving. I felt slightly misled.

Smooth check in and out. Smooth return.

Good.