No additional upselling, just asked if I needed an upgrade. Overall, the pick-up process was very smooth. However, the Nissan X-Trail given this time wasn't as good as the previous Honda CR-V; the 1.5T three-cylinder engine's performance was quite poor, and the fuel consumption wasn't any better.
I really dislike this company! They did not provide the car at the price I booked online and added several unnecessary insurance charges. Additionally, my reservation included a different drop-off location, and they charged me an extra $150 for a one-way fee. It's totally unreasonable! Even worse, the attendant told me that if I didn't add the insurance, I shouldn't rent the car, and they charged my credit card before letting me sign the contract! I advise all Chinese tourists to avoid renting from this company; they take advantage of Chinese customers!
“I was overcharged. I booked a $308 deal and I ended up paying $526 (70% more!).”
About Budget:7.0/10
I was overcharged. I reserved a US$308 including insurance and when I got to the counter they carghed me US$386 and they charged me US$140 the day after I returened the car. I feel scammed. I didn't even get an invoice while I was offrdd to get one by email.
“QEEQ is amazing, Avis(budget) employee was very rude”
About Budget:7.0/10
The employee on the counter was very rude, he gave me a really small suv and he wasn’t dealing professionally
About QEEQ:10.0/10
Amazing customer service when I called reporting a crack in the windshield.
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