Upgraded at the store to a full-size car, but didn't get the model I wanted.

Staff was plentiful, so queues were short, but the cars weren't very new.

No Chinese service. The staff is overly persistent in upselling insurance, which is uncomfortable.

I booked a Ford Focus but was told it wasn't available. They should have upgraded for free, but they were unwilling to do so and forced me to buy optional insurance. I mentioned I had already prepaid, but because the receipt was in Chinese, Dollar Car Rental didn't acknowledge it. Unable to communicate effectively, I had to opt for a much smaller car. Very unsatisfied with the service.

Rented here because of multiple previous good experience. Times before it was only 1-2 days rental, this time 11 days. Make sure you will check what you paying for as they got tendency to add you stuff you dont want just to earn more money.

Count with 30-40% higher price when you reach the counter even when you payed for whole booking with full insurance.