The service attitude was good but the waiting time was too long. The rental process needs improvement to shorten the time.

This negative review is for Europcar. Despite having cars available, they insisted on giving me a Kia or Nissan. I was headed to the mountains and they gave me a two-wheel drive car, claiming that I wouldn't need a four-wheel drive for the snow. That evening, it snowed and I had to put on snow chains in the freezing cold, something that wouldn't be necessary with a four-wheel drive. The Eastern European staff member with the big nose had an extremely poor attitude, acting like whatever he gave me was the only option. If any Chinese people go there in the future, they should really stand up to him. I rarely leave negative reviews, but if the service industry behaves like they're doing you a favor, who will use their service? Moreover, there were no tourists around, yet he was still making such excuses. Unbelievable.

At pickup, there was constant upselling of various insurances and GPS... They didn't inform me what kind of gasoline to use, so I had to double-check myself.

the staff at pick up in MELBOURNE city branch were not professional (not the office staff). the car was not clean, not on the out side and especially on the inside. at pick up I found a screw stuck in the wheel

I think that Europcar can improve its return process because who receive the car were not informative and friendly. So I had to come back to the office service to ask some questions and evething was easily managed.