Had to wait in line for a long time. There is some confusion about the charges because I didn't pay directly through the app. The price at the front desk was about a few dozen dollars more expensive than shown in the app. Now I'm contacting customer service for after-sales inquiry.

Simple process, but average car models.

Avis is great. Much better than the last two times with Dollar and Thrifty, where the upselling was very aggressive.

We had to wait in line for almost an hour. The Avis employee added road assistance insurance and a tank of gas without informing us. We made her remove the road assistance from the bill. She then added an extra charge of seventy to eighty dollars for automatic tolls (like ETC). Even though we understand English, we had to ask her to remove that too, and she looked very unhappy!! We originally booked a Citroën but were given a two-door, gas-guzzling American red car instead, which was really unfair!!!

Avis provided a smooth and efficent service.

Booking was easy. Although i took out the insurance with QUEEQ but wasnt aware it only covered the driver andnot the passengers.