Log waiting 45 min on pickup, got dirty sedan but booked SUV
Michael
Italy
Reviewed: Sat, Jun 29, 2024
About Sicily By Car:4.0/10
We booked SEAT ATECA SUV with high clearance, but got sedan SKODA Octavia low clearance car. This car not fit to our needs. Representative on desk was rude, and said if you do not want this car, do not rent, we don’t have any other car for you! Very bad for company reputation. Car was almost new, just 1000km on odometer, but was not clear full of dust.
On pickup was really long queue we waiting 45 min before getting to desk.
Drop off was fast and good.
Reply by Qeeq: We are very sorry to learn you had unhappy experience. Our after sale team is working on your case now. Once there is any update, they will keep you informed. Thank you for your understanding and patience.
My first experience with Sicily by Car was great, this one was not. Vehicle was dirty and there was a smell of cigarettes. Car was damaged but I didn't care too much attention since I bought the insurance at the counter-
Was disappointed that the car rental had been cancelled as our flight was 2 hours late, lady was quite helpful but we did end up paying more for a different car (I think this is a trick they use). On a positive note, they did speak english
About QEEQ:7.0/10
Customer service was good, although the wait on the phone was quite long and
Our flight arrived on time perfectly, but we spent one and a half hours cueing at passport control and we incurred in a £37.64 penalty for late pick up, even though we informed the desk staff throughout the delay. This was extremely unfair as it wasn't our fault being trapped cueing at passport control.
About QEEQ:10.0/10
All fine
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Log waiting 45 min on pickup, got dirty sedan but booked SUV
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