Quite satisfied

Affordable and plenty of car models to choose from.

I specifically wanted a Ford Mustang convertible and booked it two months in advance. They gave me a Beetle convertible instead, claiming it was the same class. I complained to the rental company customer service, but it wasn't resolved.

Budget rental was really impressive! First, at pick-up: They initially didn't have the Tahoe model we booked, so they provided another SUV of the same class. When we saw a Tahoe in the garage, we asked the staff and they patiently helped us switch to the preferred model. During the rental period: Unfortunately, our car window was broken in San Francisco (no items were lost). We immediately contacted Budget customer service, and within 10 minutes they helped us with the registration and guided us on how to switch cars. That evening, we went to San Francisco airport and exchanged for another Tahoe. The process was quick and convenient. Since the insurance covered everything, there were no extra costs.

Very good