Pick-up in San Francisco was smooth with no upselling. Received the invoice just minutes after returning the car in Los Angeles, which included an additional $18 for toll fees. The deposit was canceled within a few days. Very good service.

They didn't inform us about the charges, and later charged over $270 extra. Very dissatisfied!

The queue was a bit long, and we couldn't complete the process together (other companies allowed multiple cars to be processed at a single counter)

Very bad. They said I had insurance and didn't need to check the car when picking up. But when inspecting, they insisted the front bumper was loose and blamed it on me. 1. There were no scratches. 2. There was no collision. They still wanted to charge me. Negative score for the LA International Airport branch.

This company is really bad. We arrived at the airport at 9 o'clock and had clearly booked a Ford Escape, but we were offered a BMW X5. The representative was Chinese and we made it clear we didn’t need an X5. However, they still processed an order for the X5 after completing the booking, which would cost us an extra $600 per day. Luckily, we noticed the error and requested a change, but then they asked if we wanted a GPS. We declined, and by this time, we had already wasted an hour because she told us it would take a long time to modify the order. Then they offered an upgrade to a Ford Edge, which we also didn’t need, and asked if we wanted additional personal insurance, even though we had bought all necessary insurance when booking. By 11:30, two hours had passed. My friend and I realized they wouldn't let us pick up the car unless we bought something extra. We had no choice but to choose personal insurance. The car we ended up with was an old Jeep, not the Ford Escape we originally booked, and it consumed a lot of oil. This was a very unsatisfactory car rental experience, and I will not use Budget again.