Pick-up in San Francisco was smooth with no upselling. Received the invoice just minutes after returning the car in Los Angeles, which included an additional $18 for toll fees. The deposit was canceled within a few days. Very good service.

Thank you very much

Average

The service attitude was excellent and very patient with poor English speakers. They also recommended more suitable models at lower prices.

There was a huge line at the store, and I had to wait almost an hour to get the car. The attendant tried to get me to upgrade, but I refused. When returning the car, I didn't have time to refuel, and they told me I had to pay USD10 per gallon. Faced with the risk of missing my flight, I agreed, but then I was charged USD161 for 9 gallons. Definitely a scam. I've already complained on the Budget website and will file a complaint with the car rental platform tomorrow.