San Francisco, Highway 1, Los Angeles

Poor service attitude, the website shows support for UnionPay, but the store does not accept it.

Long queues, but relatively cheap rental company.

They added an insurance even though I said basic insurance is fine. When signing, they directly asked me to sign, a hidden fee. Next time, I will definitely record everything. Also, I chose an Elantra but they gave me a Corolla, which is much cheaper. No matter how I argued, it was useless.

The wait for pick-up was far too long, especially after a long flight. At first there was only one person at the desk for a long line of people. The key to the car was manual (i.e., without a clicker to lock it), which was somewhat inconvenient. At the drop-off at SFO, my wife fell, and the Budget attendants where extremely caring and helpful, and insisted that they drive us to the terminal.

Booked Chrysler Pacifica, got dodge caravan instead. The interior of the car was dirty and oil change indicator was on.