Highly satisfied

Overall satisfied, but the efficiency here is relatively low; waited in line for almost an hour. The staff kept recommending roadside assistance.

Service attitude was okay, but they will try to sell insurance.

The car rental counter did not push additional paid services. There was a short wait to pick up the car (20 minutes). Following airport signs made returning the car straightforward and easy.

Picking up the car required waiting in line for a while as there was only one staff member. The staff recommended additional insurance, but since it only covered a limited area, I didn't accept it and just paid for a full tank of fuel. I was told I got a free upgrade to a Dodge Challenger (the staff said Charger in English), otherwise, it would have cost an additional 15 dollars per day. I was excited about the upgrade! Because this car isn't available in my home country, I wasn't too familiar with it. It turned out to be a great car, perhaps even a luxury car! I drove it smoothly for 12 days, covering over 3000 kilometers across the US and Canada. Returning the car was also smooth, with the bearded attendant giving me the all-clear in less than a minute.