A very long wait at collection. A really long queue. We took photos when we got the car, which we were told had no damage but on return they informed us of a mark near the front bumper. Luckily we had taken the photo so we got it all signed off. I do feel that this has now become normal procedure for a lot of companies.

The counter staff were lovely. I was very disappointed to have to pay extra for insurance.

Long queue to pick up (30mins) Scaremongering to upsell additional insurance which was more expensive than the rental! Because I didn't take insurance, didn't even tell me where to find the car just got given keys. Picked up during a storm and the car was missing a wiper! (known damage)

No complaints with easyrent, have used many times, will use again.

The actual car was lovely and a pleasure to drive. They had a quick pick up system and drop off was in early hours (outside of office hours) so there was a key drop system and no charge for this. My excess fee was automatically returned to me once the office opened. My only issue was a fuel fee, despite having a full to full tank hire agreement. They required deposit of £51 which I was assured would be returned once the car was returned with a full tank....this has not occurred despite me having a receipt (time/date/address) from the petrol station and time stamped photos of the fuel gauge showing a full tank! Currently chasing this up with Centauro!

Great booking platform, by far the cheapest I could find on line! Easy to use however, I have android and could not download the app, so had to print the booking voucher out!

Like: Hired the car for 5 day trip. Persuaded to take additional insurance as usual. No Gas station on main road into Alicante airport to refill before return so had to exit terminal and find gas in town.