Two extremely bad experiences. Upon arriving, I was asked to upgrade and the staff had an arrogant attitude. I received a car without a coolant cap, which was unbelievably terrible!

The car I received was just a so-called similar model, definitely not an Infiniti! The waiting time at Thrifty Car Rental in the US for processing the return is counted as delayed return. Their pick-up and drop-off procedures are cumbersome, with long queues. It all seems like a trap! Zuzuche platform, please inform customers who are about to rent from Thrifty in the US that this company has fee traps in their pick-up, drop-off, and toll payment services. They keep pushing insurance and additional products when picking up the car, and the attitude becomes extremely rude if you don't buy. They deliberately delay the return processing time to charge an extra day's late fee!

Unsatisfactory, no other solutions if the credit card doesn't work, even though the card has no issues!

There were quite a few people, but fortunately, the car rental service counters at San Francisco Airport are numerous. A short wait was all it took.

Very good, no hard sell like mentioned online.