Service was okay

Overall, it was pretty good and the process was very smooth. The only downside was that the return location was not the same as Alamo's.

Thrifty overbooked their rental cars, which caused we waited more 2 hours. The staff solicited me to raise cost to upgrade car & get car soon, otherwise there will be 2 more hours waiting. I provided my phone number to get their notice. After 2 hours waiting by the counter, they did not inform me the car was ready until I approached asked the staff, then he said my car was ready....

Excellent car and staff.

It would have been nice if all the extra charges were clearer up front. The total at the end was over double the advertised price.

Like: Service staff was friendly and helpful
Dislike: Waiting time at SF airport car pick up was too long