Good service

1. Received a different model than what was booked; 2. Upon returning the car, I was informed there was a scratch on the rear side door and was charged 350 Euros. I am certain there was no damage during my rental period; it must have been there when I picked up the car, but it was too dark in the parking lot to notice. Reported this to the rental platform, suspecting fraud, but received no follow-up; 3. Nine months after returning the car, I was charged 105 Euros (3 charges of 35 Euros each) on my credit card. They claimed it was for 'notification of three fines' according to the rental contract. The rental contract is several pages long and in Italian, with important charges buried in fine print, not highlighted or clearly communicated. This reflects poorly on the company's transparency; 4. The car rental company informed me that any fines would be mailed to my address and must be paid within a certain period. However, the address provided on the fine notification was almost illegible and incorrect. This address was used to levy their service fees without any confirmation from me, ensuring the fines would be lost in the mail, resulting in more fees and endless bills. Italian Southern Police involvement noted; 5. Each of the three fines has its own issues, not detailed here, with amounts ranging from 170 to 700 Euros; 6. Typically, pre-authorization on credit cards is released 1-2 months after returning the car, but my pre-authorization was still held by the rental company nine months later. I have reported this issue in detail to the rental platform. Shockingly, the platform staff sided with the car rental company without further investigation or communication. Awaiting follow-up to see how they handle this dishonest company. Will post this on social media to warn others. Conclusion: Go for a major car rental company, book directly.

1. Received a different car from the one I booked; 2. At return, they found scratches on the rear door and charged me 350 Euros—I am sure there were no scratches during my rental. Probably got scammed as I didn't check thoroughly in the poorly lit parking lot when picking up the car. I reported this to the rental platform, suspecting fraud, but got no feedback; 3. Nine months after returning the car, the rental company charged my credit card 105 Euros (35 Euros x 3), claiming these were 'service fees for notification of three fines as per the rental agreement.'—The rental agreement is dozens of pages long and in Italian. Such significant charges are hidden in the fine print and not highlighted. Shows the nature of this company; 4. The rental company informed me that the fines would be mailed to my address and I must pay them within certain days of receipt. However, the address they used, for which they charged the service fee, is nearly illegible and invalid. They never communicated or confirmed the address with me. The fines will definitely get lost, causing delays in payment and resulting in additional large bills. Typical southern Italian police behavior; 5. Each of these fines has its own issues, which I won't expand on, and range from 170 to 700 Euros each; 6. Besides, usually, the pre-authorization is lifted 1-2 months after car return, but it's been nine months, and they still have my credit card on hold. I've reported this in detail to the rental platform. Surprisingly, the platform staff took the rental company's side immediately without further investigation or communication. Waiting to see how the platform handles this dishonest company. Will post on social media to warn others. Conclusion: Choose major rental companies and book directly.

Very satisfied, the car was great, and the pick-up and drop-off process was very simple and fast.

Great car hire. Many other rental counters were busy but only 1 person in front of me. Located in a cool parking garage rather than the boiling hot sun.