Avoid Hertz. The specified Volkswagen model was not available, even after walking around the entire parking lot twice. The real issue came afterward. The so-called roadside assistance was practically non-existent. I called twice at 11:00 AM Eastern Time and nobody answered for over half an hour. It wasn't until 2:00 PM that someone finally picked up. I drove the faulty car to two nearby Hertz locations for a replacement, but no cars were available. They only had lower-tier models available from other locations. To get a similar model, I was told to drive back 300 km to New York Airport. When returning the car, I was charged 1000 RMB for fuel because the tank was only a quarter full.

The store service is average

Returning the car took a long time, it's impossible to return it on time. Charges should be based on the arrival time at the store.

The car was not available at collection, they failed to have any vehicle within the group I booked over 5 months ago.. no upgrade was offered and I ended up with a vehicle I could have booked online and saved over £200.00 before travel

Like: The car was amazing, a little pricey. The service and speed was great.
Dislike: Being charged $79 for gas when tank was over 3/4 full.