The car rental company is very responsible. When picking up the car, the staff recorded any newly discovered scratches on the rental form. The A3's trunk space was sufficient; I easily fit a 26-inch suitcase, a 22-inch suitcase, and a handbag.
The service attitude was generally satisfactory, but the work efficiency needs improvement. The condition of the provided vehicle was too poor; it broke down twice on the road, requiring two replacements, which delayed our trip by two days. Additionally, the front bumper fell off once. An unjustified deduction of 400 euros was made due to the vehicle's own issues, without any explanation or receipt, and it's unclear if further charges will be applied.
The first day we got the car and drove to Toledo, it broke down just before we arrived. We called the emergency support line, and the person who checked it said it was an oil problem and the car had to be towed, otherwise we would be responsible for any consequences. But the support center said I had to go back to Madrid to get a replacement car myself after it was towed. After much negotiation, they sent a car to take us back to Madrid the next day. When we got to the agreed pick-up point, they said they didn't have the car model that was confirmed. They wanted me to go to another pick-up point, which I firmly refused. Seeing my insistence, they eventually sent someone to bring the car over. This whole process wasted over half my day. The replacement car was not even full of gas. We had to drive back to Granada from Madrid, and by the time we got there, it was night, and we missed the Alhambra tickets I booked, costing me over 900 yuan. This booking was made through Zuzuche, and I asked Zuzuche to help coordinate if the tickets could be rescheduled, but nothing came of it. When I returned the car, the rental company charged me 16 euros for the fuel of the first car. Why? The replacement car was not full of fuel when given to me, and I had to start again from Madrid. I demand an explanation and compensation from the rental company for my losses. This is extremely frustrating. At a minimum, I need compensation for the ticket loss and a refund for the fuel charge. I hope Zuzuche can help mediate this matter, and I await the result.
It is a well-organized and large-scale car rental company. I had a minor accident during the trip, and the company helped me handle it promptly and replaced the vehicle. I am quite satisfied.
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