The overall process was very good!

Good

Excellent service, provided a new car and the process was convenient.

I informed them from the beginning that I rented the car for five days and wanted to return it at the normal time on the fifth day, not so early. They kept saying I only rented the car for four days and the fifth day was complimentary. They refused my request initially and only agreed after lengthy communication and presenting the order (since it was in Chinese, we had to talk for a long time in English).

I had a problem on car battery and I had to call them to change car battery, however, the lady over the phone couls not speak and understand properly. So I was struggling so much while giving my information, including location. Except this the service was good.