1. There were too few staff for car pickup. They were too busy to attend to customers. Basic car conditions (like the triangle warning sign, tools, spare tire, control, mileage, fuel gauge, etc.) were not explained or introduced. Other scratches and even tire cracks pointed out were not recorded either. Overall, it felt like they had no time for service, and they just wanted you to drive away quickly. There was no sign of nine-point service level and quality. 2. They charged a 100 Euros cross-border insurance despite knowing a newly constructed bridge made it unnecessary to cross borders. Being able to easily find the bridge myself as a non-local, I found this service provider disgusting. 3. During car return, the inspection was very thorough, but they did not issue a receipt immediately after confirming there were no issues (said they would send it via email a week later). This service provider does not deserve a 9-point rating. Future customers should be cautious.