Walking 50 meters to the right from the terminal, there was the car rental company. I waited less than 5 minutes at the pickup point before seeing the company's shuttle bus. The driver was very enthusiastic, standing on the bus, helping us load our luggage onto the racks. We quickly arrived at the car rental office, presented our reservation, the staff checked it on the computer, and asked if we needed an upgrade or additional insurance. Since we bought the most comprehensive insurance on QEEQ, we declined, and the staff didn't push us to buy anything else. The process was quick; they directed us to the backyard to pick up the car. The staff pointed to the model we rented, saying all keys were in the cars, which were all clean. We could choose any; once chosen, we drove to the exit, showed our driver's license to the staff, they checked it and let us go. Everything went smoothly, and the service was very friendly.

When picking up the car, they didn't mention whether we should buy a full tank of gas. They charged us over $350, claiming it was a pre-authorization without explaining that it included fuel. The deposit should have only been $200. They never provided a detailed bill and just asked for an electronic signature. This is clearly fraudulent behavior.

The staff was very rude, and they forced us to buy insurance; otherwise, we couldn't pick up the car.

They charge fees randomly without providing reasons.

Great car in good condition

Used many times, non probs at all