This time, I picked up the car from the Hertz store at Perth Airport. The service is available until midnight, so you don't need to worry too much about the typical flight times. The pick-up process was much faster compared to the Hertz in Melbourne, possibly because I had rental information saved from a few days earlier at the Melbourne store. The service staff were very friendly. I had reserved a Nissan X-Trail, but when I arrived, they prepared a Toyota Highlander for me. I told the staff I preferred a mid-sized SUV and ideally the Kia Sportage I had driven earlier. The staff apologized and informed me they didn't have the Sportage available, but after calling a colleague, they managed to get a Subaru Forester for me within ten minutes. The car was almost new with only 12,000 km on it and no visible scratches. The staff asked if I had insurance, and I confirmed I had full coverage, so they didn't ask further. Overall, it was a great experience.

The staff at the parking lot were quite nice. There was a big guy with glasses who helped us with our luggage and placed it in the trunk. Since the trunk of the GLA was too small, we asked if we could switch cars. After some back and forth, we ended up sticking with the GLA and put another large suitcase in the front passenger seat. His attitude was very friendly and patient despite the hassle. Another staff member, wearing a yellow vest, helped us with the child seat we rented. He patiently demonstrated how to use it and, after realizing the buckle was not secure, put in a lot of effort to re-fasten it securely. We are very grateful to these two staff members! Please convey our thanks to QEEQ!

There are two stores. When looking for them, be careful not to return the car to the wrong place. There are also many parking lots. Customer service can't guide correctly, and if something goes wrong, the responsibility is on us who rent the car. So everyone needs to be cautious and it's best to confirm with the car rental staff. They are very irresponsible, and there are no notices. The return staff don't stay on their job.

Easy process, friendly staff, good car condition.

Poor poor condition. Picked up the car and 15 minutes into driving, indicator showed low tyre pressure to one of the back wheels. Went to a gas station and got the tyre pressure filled back up. Checked the tyre and noticed a small nail on it. Tried calling the hotline for assistance but wasn’t able to get through. Finally after 2 hours someone answered and send a guy over to fix the tyre. Long story short, the guy who came over for the repair said this was not a recent damage but happened more than 6 hours at least means no way it was damaged on my hands. Poor customer service at Sydney airport. Big no no to get cars from them....